Appeals
If a decision went against you, a person will look at it again. You can also check a name before you spend time on an application.
Appeal a decision
Give us the reference number from the screen or the email you received. Everything else helps a person understand what happened.
On your application screen, or in the email we sent.
Enter the reference number you were given.
Enter your full legal name.
That email doesn't look right.
Tell us what to look at.
A clearer copy of your ID, a document with your name spelled as it appears officially, or anything else you think matters.
One appeal per reference number. We answer by email.
Your appeal is in
A person will read it. We'll answer by email at the address you gave, whichever way it goes.
AP-000000
Check a name
Enter a name to see whether an account can be opened for it. We'll tell you yes or no. We don't give reasons, and a no here isn't a statement about anyone's character.
Nothing is standing in the way
Go ahead and apply. Being clear here isn't a guarantee — your application still has to be complete and your ID still has to match — but nothing about this name stops an account being opened.
We're unable to open an account for this name
We're sorry. We know that's a disappointing thing to read, and we don't take it lightly.
We aren't able to go into the reasons, and we understand that's frustrating. If you believe this is a mistake — a name shared with someone else, a spelling that matches by accident — file an appeal and a person will look at it properly.